Tuesday, February 08, 2005


Have a long standing interest in this subject following an early piece of casework as the MP so decided to catch up with the new Chief Exec - Claire Severigni - now that she has had a chance to really get stuck into the role.
Things are beginning to look up and targets are consistently being met - but what was really refreshing was the new spirit of openness. In the past I have been promised figures but they have not been forthcoming so it was a welcome change to have everything printed off immediately and discussed openly.
I won't pretend that all is perfect and I am particularly worried that one month's poor figures were a direct result of poor performance by the out of hours set up but it must be good for staff morale to see the huge improvement that has been made.